MrMobi Casino Privacy Policy

At MrMobi Casino, we are deeply committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our services at mrmobi.com. We encourage you to read this document carefully so you understand how we handle your information and what rights you have regarding your data. By using our platform, you acknowledge that you have read and agree to the practices described herein.

Who We Are

MrMobi Casino is operated by ProgressPlay Limited, a company registered in Malta (Company No. C58305), with its registered address in St Julians, Malta. Payment processing services are handled by Babaloo Limited, registered in Gibraltar. We hold a licence issued by the Malta Gaming Authority (MGA/B2C/231/2012, issued 16 April 2013) and are also licensed by the UK Gambling Commission (Account No. 39335). As a licensed and regulated operator, we are legally obligated to process your personal data responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

What Data We Collect

Here at MrMobi, we may collect the following categories of personal information when you register, play, or interact with our services:

• Full name, date of birth, and government-issued identification documents
• Contact information, including email address, phone number, and residential address
• Financial information, such as payment method details (Visa, Mastercard, PayPal, Skrill, Neteller, Apple Pay, Paysafecard, Payz, Neosurf, and others)
• Account credentials and login activity
• Gaming history, transaction records, and bonus usage (including Welcome Bonuses, Cash Spins, and Rewards Programme activity)
• Device information, browser type, IP address, and geolocation data
• Communications you send us via live chat, email, or our contact form
• Responses to any voluntary surveys or promotions

How We Use Your Personal Data

At MrMobi Casino, we use your personal data for a range of legitimate and legally required purposes. We do not sell your personal information to third parties. Our use of your data includes, but is not limited to:

• Verifying your identity and age in compliance with our regulatory obligations
• Processing deposits and withdrawals through our supported payment methods
• Providing and improving our gaming services, including slots, table games, live casino, bingo, and progressive jackpots
• Administering bonuses, promotions, and our loyalty Rewards Programme (missions, levels, badges, and the Rewards Store)
• Sending you service-related communications and promotional materials (where you have consented)
• Fulfilling our responsible gambling obligations, including self-exclusion and limit-setting tools
• Preventing fraud, money laundering, and other illegal activities
• Complying with legal and regulatory requirements from the MGA and UK Gambling Commission

Legal Basis for Processing

We at MrMobi process your personal data on the following legal grounds:

• Contractual necessity — to provide you with our services and manage your account
• Legal obligation — to comply with anti-money laundering, licensing, and responsible gambling regulations
• Legitimate interests — to protect our platform, improve our services, and prevent fraud
• Consent — for marketing communications and certain cookies, which you may withdraw at any time

Cookies and Tracking Technologies

Our MrMobi platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site usage, and deliver relevant content. These include session cookies, persistent cookies, and third-party analytics cookies. You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Information

We at MrMobi Casino may share your personal data with carefully selected third parties where necessary and lawful. These include:

• Payment service providers (including those managing transactions via Babaloo Limited) to process your deposits and withdrawals
• Identity verification and KYC service providers
• Game software providers such as Pragmatic Play, Play'n GO, Blueprint, NetEnt, Microgaming, and Games Global
• Regulatory bodies, including the Malta Gaming Authority and the UK Gambling Commission
• Law enforcement or government authorities when required by law
• IT service providers and platform support partners

All third parties we engage with are required to handle your data securely and in compliance with applicable data protection legislation.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or regulatory guidance. In most cases, we are legally required to retain certain records for a minimum of five years following the closure of your account. After this period, your data will be securely deleted or anonymised.

Your Rights

Under GDPR and applicable data protection law, you have the following rights regarding your personal data held by MrMobi Casino:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may request correction of inaccurate or incomplete data
• Right to erasure — you may request deletion of your data, subject to our legal retention obligations
• Right to restrict processing — you may ask us to limit how we use your data in certain circumstances
• Right to data portability — you may request your data in a structured, machine-readable format
• Right to object — you may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our support team at customersupport@instantgamesupport.com. We will respond to all valid requests within the timeframes required by law.

Data Security

We take the security of your personal information seriously. Our MrMobi systems use industry-standard encryption, secure servers, and access controls to protect your data from unauthorised access, loss, or disclosure. While we implement robust technical and organisational measures, no method of data transmission over the internet is entirely risk-free. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorised access.

International Transfers

As MrMobi Casino operates across multiple jurisdictions, including the UK and MGA-regulated markets, your personal data may be transferred to and processed in countries outside your home country. Where such transfers occur, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your information to the same standard as required within the EEA.

Restricted Countries

Our services are not available in all countries. The United States and certain other territories are restricted from accessing MrMobi Casino. If you attempt to access our platform from a restricted jurisdiction, we will not process your registration or gaming activity, and any data inadvertently collected in this context will be handled in accordance with this policy and promptly deleted where possible.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. You can contact our 24/7 customer support team via:

• Live chat — available around the clock on our website
• Email — customersupport@instantgamesupport.com
• Contact form — available on our website

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data in accordance with applicable law. For UK players, this is the Information Commissioner's Office (ICO). For MGA-licensed markets, you may contact the Malta Data Protection Commissioner.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes via email or a prominent notice on our website. Continued use of MrMobi Casino following such updates constitutes your acceptance of the revised policy.